Storage Adgate Privacy Policy
This Privacy Policy explains how Storage Adgate collects, uses, stores, and protects personal data in connection with its services. It applies to all Storage Adgate customers in our service area and to individuals who interact with us as prospects, account holders, authorised users, or visitors to our digital platforms.
Data Controller
Storage Adgate acts as the data controller for the personal data described in this Privacy Policy. As data controller, Storage Adgate determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws, including the General Data Protection Regulation.
Categories of Personal Data We Collect
Depending on how you interact with Storage Adgate, we may collect and process the following categories of personal data:
Identification and contact details, such as your full name, postal address, billing address, and username or account identifier.
Communication details, such as your preferred contact method and information you provide in correspondence, queries, or feedback.
Account and service information, such as contract details, unit or service identifiers, access control credentials, payment status, and account history.
Technical and usage data, such as device identifiers, log data, usage times, authentication events, and settings used to access our online services.
Security and access data, such as access logs, identity verification records, and related information necessary to maintain the security of our premises and systems.
In limited cases, we may process additional information where you choose to provide it to us, for example in free text fields, support interactions, or when you request specific assistance.
How We Collect Personal Data
We collect personal data directly from you when you create an account, enter into a contract for services, manage your account, or communicate with us. We also collect data automatically when you use our digital platforms through cookies or similar technologies, where permitted and in accordance with applicable law.
In some cases, we may receive data from third parties, such as payment service providers, identity verification services, or business partners who help us deliver our services. We only obtain such data when they are legally permitted to share it with us and where it is relevant to the services we provide.
Purposes and Lawful Bases for Processing
Storage Adgate processes your personal data only where there is a valid legal basis under GDPR. The main purposes and corresponding legal bases are as follows:
To provide and manage your contract. We process identification, contact, account, and payment related data to set up, perform, and manage your contract with us. The lawful basis is the performance of a contract or taking steps at your request prior to entering into a contract.
To manage billing and payments. We use payment and account information to process charges, handle invoices, manage arrears, and maintain accounting records. The lawful basis is performance of a contract and compliance with legal obligations in accounting and taxation.
To maintain security and prevent fraud. We process access, security, and technical data to protect our premises, systems, and customers, detect and investigate suspected fraud or misuse, and ensure the integrity of our services. The lawful basis is our legitimate interest in ensuring safety, security, and the proper functioning of our services.
To provide customer support and communication. We use your contact and communication details to respond to your queries, provide service updates, and inform you of relevant changes to your account or our terms. The lawful basis is performance of a contract and our legitimate interest in effective customer service.
To comply with legal obligations. We may process personal data to meet obligations under applicable laws, regulations, court orders, or requests from competent authorities. The lawful basis is compliance with legal obligations.
To improve and develop services. We may use technical and usage data in aggregated or pseudonymised form to analyse performance, improve our services, and develop new features. The lawful basis is our legitimate interest in enhancing our services and user experience. Where we rely on cookies or similar technologies for this purpose, we will do so in line with applicable consent requirements.
Data Retention
Storage Adgate retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.
Contract and account data are generally retained for the duration of your contract and for a reasonable period thereafter to manage any queries, disputes, or claims. Records required for tax, accounting, or regulatory purposes may be retained for the periods mandated by applicable law.
Access logs, technical data, and security records are retained for periods necessary to ensure security, investigate incidents, and support our legitimate interests, after which they are anonymised or securely deleted.
When personal data is no longer needed for any lawful purpose, we will take steps to delete or anonymise it in a secure manner.
Use of Data Processors
Storage Adgate may engage third party service providers to process personal data on our behalf and in accordance with our instructions. These processors may provide services such as data hosting, customer relationship management, payment processing, security systems, and technical support.
When we use processors, we ensure that appropriate contractual and organisational safeguards are in place. These contracts require processors to process personal data only in accordance with our instructions, to implement adequate security measures, and to maintain confidentiality.
Where processors operate outside the European Economic Area, we will take additional steps to ensure that any international transfer of personal data complies with applicable data protection laws, including the use of appropriate safeguards such as standard contractual clauses where required.
Disclosure of Personal Data
We may share personal data with third parties where necessary for the purposes described in this Privacy Policy and where we have a valid legal basis to do so. This may include payment service providers, security and maintenance contractors, professional advisers, insurers, and competent authorities when required by law.
We do not sell personal data and we do not permit third parties to use your data for their own independent marketing purposes without your explicit consent, where such consent is required by law.
Your Rights Under GDPR
As a data subject, you have a number of rights under GDPR in relation to your personal data processed by Storage Adgate. These rights may be subject to certain conditions and legal limitations, but we will always respond to any request in accordance with applicable law.
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of such data, together with information about how it is used.
Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data concerning you.
Right to erasure. You may request the deletion of your personal data where, for example, the data is no longer necessary for the purposes for which it was collected, you withdraw consent where consent was the only lawful basis, or you object to processing and there are no overriding legitimate grounds. This right is subject to our need to retain certain data for legal or contractual reasons.
Right to restriction of processing. You may ask us to restrict processing of your personal data in specific circumstances, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format, or that we transmit it to another controller where technically feasible.
Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop such processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless processing is required for the establishment, exercise, or defence of legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes data protection law.
Security of Your Data
Storage Adgate implements technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures include access controls, security monitoring, and procedures to ensure ongoing confidentiality, integrity, and availability of data. While no system can be completely secure, we work continuously to maintain and enhance our security safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal obligations, or business practices. Any updated version will apply to all Storage Adgate customers in our service area from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
