Storage Adgate Terms and Conditions for Services

These Terms and Conditions set out the basis on which Storage Adgate provides removal, collection, transportation and storage services within the United Kingdom. By making a booking, using our services, or allowing our personnel to handle your goods, you agree to be bound by these Terms and Conditions.

These Terms and Conditions form a legally binding agreement between you and Storage Adgate. You should read them carefully before placing a booking request. If you do not agree to any part of these Terms and Conditions, you must not use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm, partnership or company who requests or uses the services of Storage Adgate.

Services means any removal, collection, delivery, packing, unpacking, loading, unloading, transportation, storage, or related services provided by or on behalf of Storage Adgate.

Goods means the items and personal or business property in respect of which the Services are provided.

Storage Facility means any premises, warehouse, container, or unit used by Storage Adgate to store Goods.

Contract means the agreement between Storage Adgate and the Customer incorporating these Terms and Conditions and any written quotation or confirmation issued by Storage Adgate.

Scope of Services

Storage Adgate provides removal and storage services, including the collection of Goods from residential or commercial premises, transport to a designated location or Storage Facility, and storage of Goods for an agreed period.

The precise scope of the Services, including any packing, dismantling, reassembly, or special handling requirements, will be as set out in the quotation or confirmation issued by Storage Adgate and accepted by the Customer.

Storage Adgate does not undertake specialist services such as the disconnection or reconnection of appliances, removal of fixtures or fittings, or handling of prohibited or hazardous items unless expressly agreed in writing and subject to additional conditions.

Booking Process

All bookings for Services must be made through the channels specified by Storage Adgate from time to time. A booking request does not create a binding Contract until it has been accepted and confirmed in writing by Storage Adgate.

To obtain a quotation, the Customer must provide accurate information, including but not limited to the collection and delivery addresses, access details, the nature and approximate quantity of Goods, any items requiring special handling, and any time constraints.

Quotations are based on the information supplied by the Customer. If the information is incomplete or inaccurate, or if the circumstances at the time of service differ materially from those described, Storage Adgate reserves the right to amend the quotation or charge additional fees.

Storage Adgate may, at its discretion, conduct a survey of the premises or request photographs or inventories prior to confirming a booking. The Customer must cooperate fully and disclose any relevant details that may affect the performance of the Services.

A Contract is formed when Storage Adgate issues a written confirmation of booking, which may include a reference to these Terms and Conditions and details of the Services, pricing, and any deposit requirements.

Access, Parking and Service Conditions

The Customer is responsible for ensuring that suitable access and parking are available at the collection and delivery addresses, including any necessary permissions or permits. Any charges incurred for parking, tolls, congestion, or access will be payable by the Customer in addition to the quoted price.

If access is restricted, unsafe, or materially different from that described by the Customer, or if Storage Adgate is unable to safely perform the Services due to circumstances outside its control, additional charges may apply or the Services may be postponed or cancelled. In such cases, any wasted costs or time may be charged to the Customer.

The Customer must ensure that all Goods are ready for collection and that any packing to be carried out by the Customer has been completed before the agreed start time, unless Storage Adgate has agreed to provide packing as part of the Services.

Customer Obligations

The Customer must:

Ensure that they have the legal right, title, or authority to arrange the removal or storage of the Goods.

Provide Storage Adgate with complete and accurate information regarding the Goods, access, addresses, and any special requirements.

Ensure that all Goods are adequately packed and protected where packing is not included in the Services.

Remove, or ensure the removal of, any items that are prohibited, hazardous, perishable, or otherwise unsuitable for transport or storage.

Be present, or ensure that an authorised representative is present, at the collection and delivery addresses to provide instructions, confirm inventories where applicable, and sign any necessary documentation.

Payment Terms

The charges for the Services will be as set out in the quotation or booking confirmation. All prices are stated exclusive of any applicable taxes or charges that may be applied in accordance with UK law, unless otherwise stated.

Storage Adgate may require payment of a deposit at the time of booking. The deposit amount and due date will be communicated to the Customer and must be paid to confirm the booking.

Unless otherwise agreed in writing, the balance of the charges for removal and transportation services is payable no later than on the day of service commencement and prior to unloading or completion of the Services. Charges for ongoing storage are typically payable in advance in monthly or other agreed intervals.

Payments must be made using the methods accepted by Storage Adgate. Time for payment is of the essence. If payment is not received by the due date, Storage Adgate may suspend or withhold performance of the Services and may refuse to release any Goods held in storage until all outstanding sums have been paid in full.

Storage Adgate reserves the right to charge interest on overdue amounts at the maximum rate permitted under applicable UK law, accruing on a daily basis until payment is received in full. Storage Adgate may also recover from the Customer any reasonable costs incurred in enforcing or collecting overdue payments.

Cancellations and Postponements

The Customer may cancel or postpone the Services by giving written notice to Storage Adgate. The effective date of cancellation or postponement will be the date on which Storage Adgate receives the notice.

Cancellation or postponement charges may apply, based on the amount of notice given before the scheduled service date. Storage Adgate may apply a sliding scale of charges to reflect costs and loss of opportunity. These may include partial or full retention of the deposit, and a proportion of the service charges if cancellation occurs at short notice.

If the Customer cancels on the day of service or after the team has been dispatched, Storage Adgate may charge up to the full quoted price to cover staffing, vehicle, and administrative costs.

Storage Adgate may cancel or postpone the Services if circumstances arise which are beyond its reasonable control, such as severe weather, road closures, accidents, strikes, unexpected vehicle failure, or safety issues. In such cases, Storage Adgate will seek to reschedule the Services as soon as reasonably possible. Storage Adgate will not be liable for any indirect or consequential loss arising from such delays or cancellations.

Storage Services and Right of Lien

Where storage is provided, the Goods will be stored at a Storage Facility selected by Storage Adgate. The specific Storage Facility used may change at Storage Adgate's discretion, provided that appropriate care is taken to maintain the safety and security of the Goods.

The Customer must keep Storage Adgate informed of current contact details, including postal address and any changes, throughout the storage term. If Storage Adgate cannot contact the Customer using the last details provided, it will not be responsible for any resulting loss or delay.

Storage fees will be charged as agreed in the quotation or booking confirmation and are typically payable in advance. Storage Adgate may review its storage charges periodically and will give reasonable notice of any changes that will affect ongoing storage arrangements.

Storage Adgate has a general right of lien over the Goods for all sums due and unpaid by the Customer. This means that Storage Adgate is entitled to retain possession of the Goods until all outstanding charges, interest, and costs have been paid in full.

If sums remain unpaid after reasonable notice, Storage Adgate may, in accordance with applicable UK law, sell or otherwise dispose of some or all of the Goods to recover the outstanding amounts. Any surplus proceeds after deduction of all due sums and reasonable costs of sale or disposal will be held for the Customer. If the proceeds are insufficient to cover the amounts owed, the Customer will remain liable for the balance.

Excluded and Prohibited Items

Unless expressly agreed in writing, the following items must not be submitted for removal or storage: hazardous materials, flammable or explosive items, chemicals, gas bottles, firearms or weapons, perishable goods, live animals or plants, illegal items, and any goods which are prohibited under UK law or local regulations.

Storage Adgate may refuse to handle, transport, or store any item which appears to be hazardous, illegal, in poor condition, or likely to cause damage or contamination. If such items are discovered during service or in storage, Storage Adgate may arrange for their removal, disposal, or return at the Customer's expense and will have no liability for loss or damage arising from such action.

Waste Regulations and Disposal

Storage Adgate operates in accordance with applicable UK waste and environmental regulations. The Services do not include waste clearance or rubbish removal unless specifically agreed in writing as an additional service.

The Customer is responsible for separating waste, unwanted items, and recyclable materials from Goods intended for removal or storage, unless a separate clearance service has been arranged. Any waste disposal service provided by Storage Adgate will be subject to additional charges and must comply with relevant laws regarding waste handling and transfer.

Prohibited or controlled waste will not be collected. If Storage Adgate, acting reasonably, considers any materials collected to be waste that cannot lawfully be stored or re-used, it may arrange compliant disposal and charge the Customer for all associated costs.

Liability for Loss or Damage

Storage Adgate will exercise reasonable care and skill in performing the Services. However, the level of liability for loss of or damage to Goods is limited as set out in this clause and may not cover the full value of the Goods.

Storage Adgate will not be liable for loss or damage arising from:

Normal wear and tear, gradual deterioration, or inherent defects in the Goods.

Failure of the Customer to adequately pack or protect the Goods where packing is not provided by Storage Adgate.

Handling of Goods against Storage Adgate's advice or contrary to instructions given on safe handling.

Loss or damage to items that Storage Adgate has specifically advised are unsuitable for packing, transport, or storage but have been included at the Customer's risk.

Events outside Storage Adgate's reasonable control, including but not limited to acts of nature, fire, flood, adverse weather, theft, or third-party actions, provided that Storage Adgate has taken reasonable precautions.

Storage Adgate's total liability for loss or damage to Goods, howsoever arising, shall be limited to a reasonable sum per item or per consignment as communicated to the Customer, unless the Customer declares a higher value and arranges additional cover or insurance at an extra cost agreed in writing.

The Customer is encouraged to arrange appropriate insurance cover for the full value of the Goods, whether through a policy offered via Storage Adgate or independently. It is the Customer's responsibility to ensure that any such insurance properly reflects their needs.

Storage Adgate will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services, even if advised of the possibility of such loss.

Claims and Time Limits

Any visible damage or loss must be notified to Storage Adgate as soon as reasonably practicable and, in any event, within a reasonable period after delivery or access to the Goods. The Customer should provide details of the affected items, the nature of the loss or damage, and any supporting evidence available.

For Goods held in storage, the Customer must inspect the Goods promptly upon removal from the Storage Facility and notify Storage Adgate of any alleged loss or damage within a reasonable time. Delay in notification may prejudice the investigation and assessment of any claim.

Storage Adgate may request further information and may inspect the Goods before considering any claim. The Customer must cooperate fully and retain damaged items and packaging, where applicable, for inspection.

Customer Indemnity

The Customer shall indemnify Storage Adgate against all liabilities, costs, claims, damages, and expenses arising from:

Any breach by the Customer of these Terms and Conditions.

The submission for removal or storage of any prohibited, illegal, or hazardous items.

Inaccurate information provided by the Customer concerning the Goods or the premises.

Any claim by a third party in respect of ownership or rights in the Goods, where the Customer did not have authority to arrange the Services.

Data Protection and Privacy

Storage Adgate will collect and process personal data relating to the Customer and, where applicable, their representatives, for the purposes of managing bookings, performing the Services, handling payments, and complying with legal and regulatory obligations.

Personal data will be handled in accordance with applicable UK data protection laws. Storage Adgate will take reasonable steps to keep such data secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

Variation of Terms

Storage Adgate may update or vary these Terms and Conditions from time to time. The version applicable to a particular Contract will be the version in force at the time the booking is confirmed, unless a later variation is expressly agreed in writing with the Customer.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between Storage Adgate and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales. If the Customer is a consumer resident in another part of the United Kingdom, they may have the right to bring proceedings in their local courts.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by Storage Adgate, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or representations, whether oral or written.

No variation to the Contract will be binding unless agreed in writing by an authorised representative of Storage Adgate.